Refund Policy

Failed video tasks

When a generation task is confirmed as failed, the credits used for that task are returned automatically. A pending or processing task is not considered failed merely because generation is taking time. Please allow the status check to finish before submitting the same cast again.

Completed videos

AI output varies, and a likeness or creative choice that differs from your expectation is not by itself a failed render. If a completed file is clearly broken, contact support@outstandingtinydesk.pro with the task details and a description of the problem so we can investigate.

Unused credit purchases

Contact us promptly if you believe a payment was duplicate, unauthorized, or technically incorrect. Approved refunds are returned through the original payment method. Any credits associated with a refunded purchase may be removed. Statutory consumer rights, where applicable, are not limited by this policy.

Do not file a chargeback while also asking us to retain or use the corresponding credits; this may result in account restrictions while the payment is reviewed.